Delivery & Shipping
Delivery & Shipping
Where do we deliver?
We ship worldwide. The countries we deliver to are the ones you can select at the “Delivery” step of checkout: if your country is listed, we deliver to you.
Who ships your order?
Our items are shipped directly by our partner suppliers, who handle the shipping themselves. This is what allows us to offer these prices, and it is also the reason for our delivery time.
An order with several items may reach you in several parcels, on different dates but always within the delivery time below, at no extra cost to you.
Delivery time
Delivery within 5 to 13 days from your order, whatever the destination.
The delivery time runs from the day of your order, that is, the day you place it and receive our confirmation email. It is a total: it includes preparation, transport and delivery to your address. It is counted in calendar days, including weekends and public holidays.
During the end-of-year holidays and other busy periods, we may announce a longer delivery time. It is then shown on the site before you order, and that time applies to your order. Without such an announcement, the 5 to 13 day delivery time applies.
Is your parcel late?
Has your parcel not arrived within 13 days? Write to us at contact@lushko.com with your order number: we will check with the carrier and reply by email.
You may also ask us, by email or by post, to deliver within a reasonable additional period. If the order is not delivered within that additional period, you may cancel it in the same way. We will then refund everything you paid, including delivery costs, no later than 14 days after the cancellation.
Delivery costs
- Free delivery on orders of €69 or more;
- Free delivery from 2 items, whatever the basket amount, until 31 December 2026;
- otherwise: €4.95.
These costs are the same whatever the destination. The €69 threshold applies to the amount after any discounts: if a discount brings your basket below €69, the €4.95 charge applies — unless your basket contains at least 2 items, in which case delivery remains free. If you pay in another currency, these amounts are converted into your currency. The exact amount is always shown before you confirm payment.
Customs duties and taxes
Delivery within the European Union and to Monaco (except the territories listed below): our prices include VAT and any customs duties are paid by us. You have nothing to pay on delivery.
Delivery outside the European Union, and to the French overseas territories, the Canary Islands, Ceuta and Melilla: customs duties, import taxes (VAT or the equivalent tax of the destination country) and any carrier clearance fees are not included in our prices. The amount depends on your country and your order, and we cannot calculate it in advance: these charges may be requested by the carrier on delivery. For an estimate, please check with the customs authority of your country.
Tracking
All our shipments are tracked. A tracking number is sent to you by email as soon as the parcel leaves. The first scan can take 24 to 48 hours to appear: this is normal and does not mean the parcel is lost.
Lost, damaged or incomplete parcel
Write to us at contact@lushko.com with your order number and, if possible, a photo. We reply by email and offer you a reshipment or a refund, as you prefer.
Until you, or a person you have designated, take physical possession of the parcel, the risk of loss or damage is borne by us. If tracking shows “delivered” but you have not received anything, write to us quickly: we will open a claim with the carrier.
Delivery address
Please check your address before confirming: once the order has been placed, we can no longer change it. If a parcel is returned to us because the address was incomplete or incorrect, we will send it to you again once the new shipping costs have been paid.
Returns
You have 14 days after receipt to change your mind, without giving a reason. The return address is sent to you by email when you tell us of your decision. We refund your items as well as the standard delivery costs you paid; only the return shipping costs are at your expense, unless the item is defective or we made an error. The full conditions are set out in our withdrawal and refund policy.
Contact us
Lushko — Marwan Essaouag, sole proprietor (Essa Cars), Passerstraat 2, 5632 EN Eindhoven, the Netherlands
KVK 93139950 · VAT NL005001661B11
Email: contact@lushko.com — reply by email
Hours: Monday to Friday, 9:00 am to 5:00 pm (CET)
Our full contact details are set out in our legal notice.
