Returns & Refunds
Returns & Refunds
Right of withdrawal (14 days)
In accordance with European regulations, you have 14 days from receiving your order to exercise your right of withdrawal, without having to give a reason.
Condition of items
You may try on a garment to check the size and fit, just as you would in a shop. Please return it in packaging that protects it and, if possible, with its labels attached. You are only liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and proper functioning of the item.
How to return an item
- Email us at contact@lushko.com with your order number and the item concerned.
- We will email you the return address and a reference to include with your parcel.
- Return the item within 14 days of your request, with this reference or, failing that, your order number.
Your right of withdrawal does not depend on any agreement from us: the reference is only used to match your parcel to your order.
Return costs
Return postage is at the customer's expense, except where an item is faulty, damaged, or sent in error on our part. In these cases, we cover the full cost of the return.
Refund
We refund all payments received, including the standard delivery costs you paid when ordering, no later than 14 days after we are informed of your decision to withdraw. We may delay the refund until we receive the items or until you provide proof of shipment, whichever comes first.
The refund is made using the payment method used for the purchase. Depending on your bank, the amount may take a few extra days to appear on your account.
Faulty item or order error
Inspect your order as soon as you receive it. If an item is faulty, damaged or does not match your order, contact us immediately at contact@lushko.com. We cover the replacement or refund, including return costs.
Independently of the right of withdrawal, you benefit from the legal guarantee of conformity (articles L.217-3 et seq. of the French Consumer Code) and the guarantee against hidden defects (articles 1641 et seq. of the French Civil Code).
Exchanges
The quickest way is to return the item and place a new order for the size or colour you want.
Dispute resolution
Please contact us first at contact@lushko.com. Failing an agreement, French consumers can contact the European Consumer Centre France (europe-consommateurs.eu) free of charge, which handles cross-border disputes within the European Union.
