You have 14 days after receipt of your order to change your mind, without having to give a reason. This period is the same for all items, whether full-price or on sale.

How to proceed. Write to us at contact@lushko.com with your order number, or use the “Withdraw from contract here” button. We email you the return address and a reference that helps us match your parcel to your order. You then have a further 14 days to send the items back to us.

Two things not to confuse. Your right to change your mind is complete: we refund your items as well as the standard delivery costs you paid. Only the return postage is at your expense, unless the item is defective, does not match its description, or we made an error: in those cases, we cover the full cost of the return.

Would you like to exchange an item? The quickest way is to send the item back to us and place a new order.

Your refund is made using the same payment method as the one used for your purchase, at the latest 14 days after you have informed us of your withdrawal. We may withhold the refund until we have received the items or until you have provided proof of shipment, whichever is earlier.

The standard delivery costs you paid are refunded together with your items. Depending on your bank, the amount may take a few extra days to appear in your account.

As soon as your parcel reaches us, we confirm this by email and start your refund. You do not have to wait weeks for a confirmation: the refund is made at the latest 14 days after you have informed us of your withdrawal. If you have not heard from us, write to us with your order number and your proof of shipment.

Your order reaches you within 5 to 13 days of its confirmation. This time is a total: it includes preparation, shipping and delivery to your home. It is counted in calendar days, including weekends and public holidays. A tracking number is sent to you by email as soon as the parcel leaves.

First check whether the rest of your order is on its way in a second parcel: our items ship from different suppliers and do not always arrive together. This never costs you anything extra. If something is still missing, write to us at contact@lushko.com with your order number. An item we cannot deliver to you is not charged to you, or is refunded.

Write to us at contact@lushko.com with your order number and a photo. We cover the return in full, return postage included, and you choose between a replacement and a refund.

Independently of your right of withdrawal, you benefit from the legal guarantee of conformity (Articles L.217-3 et seq. of the French Consumer Code) and the guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code).

Write to us as quickly as possible at contact@lushko.com. As long as the order has not been shipped, we can cancel it and refund you in full. Once it has shipped, it can no longer be changed: neither the items nor the delivery address.

Your 14-day right of withdrawal remains fully intact on receipt, even if the order could not be cancelled.