Frequently asked questions

What are the delivery times?

Your order reaches you within 5 to 13 days of its confirmation. This time is a total: it includes preparation, shipping and delivery to your home. It is counted in calendar days, including weekends and public holidays.

Who ships my items?

Our items are shipped directly by our partner suppliers. This is what allows us to offer these prices, and it is also the reason for our delivery time.

How can I track my order?

As soon as your order ships, you receive a tracking number by email. You can also use the “Order tracking” page.

Can I return an item?

Yes. You have 14 days after receipt to change your mind, without having to give a reason. This period is the same for all items, whether full-price or on sale.

To withdraw, write to us at contact@lushko.com with your order number, or use the “Withdraw from contract here” button. We email you the return address and the reference to include. You may try the item on as you would in a shop; return it in packaging that protects it.

We refund your items as well as the standard delivery costs you paid; only the return postage is at your expense, unless the item is defective or we made an error. See our Returns & Refunds page.

When will I be refunded?

At the latest 14 days after you have informed us of your withdrawal, using the same payment method as the one used for your purchase. We may withhold the refund until we have received the items or until you have provided proof of shipment, whichever is earlier.

How do I choose my size?

A size guide is available on every product page. If in doubt, write to us and we will advise you.

Which payment methods do you accept?

We accept bank cards and the secure payment methods offered at checkout.

How can I contact you?

By email at contact@lushko.com, Monday to Friday, 9:00 am to 5:00 pm (CET). We reply to every message by email.